Rules and Regulations
Casinos that wants to have this license have to follow many strict policies and regulations. These policies are strict, but also very fair. Their aim is to protect players and to improve the quality of the online casinos.
This is a very well-respected license that is highly sought after within the industry. Every casino playerhas to be at least 18 years of age in order to play at an online casino.
License Registration Process
The applicant and owners, shareholders and directors must provide their ID documents, CVs, financial status and much more before they can get a license. They also have to meet all the requirements when it comes to anti money laundering requirements.
GRA continuously check all of their casinos that has a license and makes sure that they are following the rules and regulations. If they detect any criminal activities the casino will be banned immediately.
In order to obtain a GRA license, all casinos must gather a lot of information about the customers. They have to have the full name, address and date of birth.
They are also required to complete a due diligence using the KYC process in order to verify the data. The customer has to be identified with passport, ID card, utility bills and bank statements.
Different types of Casino Licenses
Gibraltar splits their licenses into different products, they are:
- Bookmaker’s license
- Betting intermediary’s license
- Lottery promoter’s license
- Pool promoter’s license
- Remote gambling license
- Gaming operator’s license
- Gaming machine license
Most casinos that have a license in Gibraltar usually have a remote gambling license, which means that they are licensed in Gibraltar but their player focus is in other countries in Europe.
Responsible gaming is a huge factor of the license process in Gibraltar. They want to ensure that all the players are protected and safe. If a player is having problems with a casino there are many ways for the player to get help.
The casinos have to inform the players about these options. When a new casino account is opened, it should be checked in order to ensure that the player is the same person as the account belongs to.
Exclusions at casino sites are usually pretty flexible. A customer can request to get his account closed either indefinitely, permanently or for a predetermine. Staff of casinos with a license from Gibraltar are regularly dealing with customers and they have to have an education and understanding of the iGaming industry.
Casino staff has to be able to help out players with problems. If a casino doesn’t have a good enough support service, Gibraltar will give them a warning and a list of how to improve the support.
The players must also have the option to set limits on their deposits, bet and so on within a timeframe. This requirement is standard for all of the different licenses.
If you don’t get help from the casino with a question or a complaint you can go directly to the commissioner in Gibraltar. They can help you to get your question or complaint fixed. All in all, this is one of the best casino licenses out there.